I had never really paid much attention to ITIL training, let alone any other type of training, until the other day when I walked into the office and saw a big notice on the training board announcing an ITIL training course was commencing in the afternoon for all staff.
As I read the notice, I realised my organisation had decided that they needed to be more serious about ITIL training. The Top Brass even believed that making a few team leaders aware of the pertinence of ITIL training was not enough; the entire organisation needed an ITIL training course. This meant all staff had to be involved, at every level within the organisation, as ITIL adoption and practice is a cultural change rather than just a change for one or two individuals.
If the grapevine was to be believed, it was an attempt to analyse the aptitude of all staff, and maybe plan some downsizing. I didn't know what to believe, but I knew I wasn't looking forward to the training. In the past I had always averted training courses as I was afraid of looking 'silly' in front of my peers, but today there was no getting out of it as the training had been scheduled for this afternoon.
The ITIL training course preliminary discussion meeting was scheduled at 4pm and everyone had to meet in the training room. As I knew so little about what to expect, I spent my lunch hour surfing the net, gleaning information about the up and coming training. In a short time I found a website that had a detailed page about ITIL. In fact it was through this source that I found out what ITIL stands for: Information Technology Infrastructure Library, which is a set of concepts and policies that help to manage IT. From a business prospective, best practices as advocated by ITIL, address service provision related issues and therefore justify the critical relevance attached to ITIL courses and certification programs.
To my surprise it all made sense and I found that ITIL was actually needed for a business but, because I was not directly related to the technical stream, I was still confused as to how an ITIL course would be of benefit to me. However, the prelim meeting clarified the doubts I had: there wasn't one defined ITIL training course module for all.
Depending upon your personal background and functionality, there are three typical training levels. The basic level, or the foundation, ITIL training course comprises of a general overview: covering the concept; objectives; benefits and terms needed to understand the essentials. This level of training meets with the processes associated within an ITIL framework, and that was the category I was enrolled in.
The next level of an ITIL training course is for practitioners. At this stage, learners are involved in discussions and edification programs, which enable a better insight to the basic ITIL best practice framework. The third ITIL training course level, or the highest level, is basically for Managers who have an adequate functional experience. This level of training focuses more upon developing the vision in relevance to ITIL alignment within an organisation.
With all the information I had, I realised that an ITIL course was not anything to be scared of. In fact, post the initial meeting, I was really interested in knowing more about the best practice framework, and the day became the start of embracing extended learning instead of running away from it.
So, if you're organisation is talking about an ITIL training course, welcome it with open arms because like me, not only will you expand your education but it could increase your confidence in the workplace (and maybe the chance of a promotion!)
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