Voicexml is a technology that allows humans to interact with computers using voice dialogue. This technology is a standard which is recognized by the World Wide Web Consortium (W3C). This technology, if properly implemented will improve the overall efficiency of its operations. This article will discuss 5 reasons why a company would want to seriously consider this standard in voice technology.
The call centre has evolved to become more than simply a call centre. With the arrival of new media forms, from emails to texts, expectations from service users have increased, and technology has had to keep up with these new demands. This article looks at the other ways in which a call centre must service the needs of the public.
Expert Author: Ariel Norton
Satellite communications systems (SATCOM) have made technological advancements in recent years. SATCOM was once extremely expensive to implement, but now it is being widely used for both military and commercial flights. SATCOM systems usually include a satellite data collection and storage unit. An antenna equipped with a maneuverable beam as well as an amplifier of extremely high capacity are also necessary pieces of SATCOM equipment.
The role of the call centre is essential when it comes to providing customer services. However, centres must invest in automated phone software to ensure the most efficient service can be provided. This article provides four reasons why such an investment is the wise option for any centre to make.
Expert Author: Paul H. Burton
Face it. Texting is here to stay. Love it or hate it, it's just another chapter in the long history of faster, more mobile communication technologies that started with messengers running across the Greek mountains between rulers. Whether we're using the "old school" flip-phone style of texting or the update-to-date smartphone with its virtual keyboard, nearly everyone is texting, at least to a very small group of people. In fact, the only people I know who aren't are my parents. That's because my Mom can't stay focused long enough on the "how" to make it happen!
Expert Author: Barry Calvo
Telephones have become a very common day to day item, coming from somewhat humble beginnings to small pieces of high tech wizardry. Nowadays for most of us we spend the majority of our day close to at least one phone, whether it be mobile, home landline, office or even a softphone on your computer. It's a fairly safe bet that the idea of phones isn't going anywhere any time soon, but as we have seen the change happening already, where might phone technology take us next?
Call centres are far more prevalent than they seem to be, with the sector dealing with millions of calls every day. The technology used by call centres is amongst the most efficient in existence. This article looks at the call centre technology in use today and how it is improving communication between companies and their clients.
Expert Author: Dharmaraj Kumar
Lovely love sms gives you the easiness of staying in touch with your loved one during your holidays with friends, a party, classroom or something else. Your desire for hearing or receiving few sweet words from your much-loved even in the crowd or in your busy hours can be complete with it. Take an example of yourself when you are in a trip, in a theatre or in the playground. Besides cheering your heart, the love sms boosts your spirit up in the time when you feel low.
Expert Author: Dharmaraj Kumar
Everyone nowadays loves to do text messages. People have now shifted from normal simple cell phones to QWERTY keypads in order to do it in a much simpler manner. With the modern changes people have shifted to online free sms, bulk text messaging which is much more faster and too make it even more attractive free of cost in most of the websites. Texting via your mobile phone can often cost you and even if you have a free texting plan, it doesn't really cover unlimited texts to all parts of the world. Advantage of doing it online is that you can use more than one free sms service and will never be out of free sms credits.
In today's call centre setting, more and move added value brought about by the numerous technological advancements in this field has benefited both the companies and their clients. Service is faster, solutions to many concerns are almost instantaneous in many cases, all while allowing the companies to operate on lower operational costs than in the past. Our focus of attention for this article, one of the newer solutions which hold much promise, is called Speech Self Service.
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