Expert Author: Craig Harrison | Category: Sales Stories connect! And they connect deeply, often stirring us emotionally at a heart level. That's what makes them memorable, and powerful as a sales tool.
Expert Author: Craig Harrison | Category: CRM To ensure customer retention - treat them like beloved family!
Expert Author: Craig Harrison | Category: CRM Give your customers confidence to find what they're looking for, without effort, exertion and frustration.
Expert Author: Craig Harrison | Category: Management As the facilitator, leader or organizer of the meeting you are ultimately responsible for everything that does and doesn't happen in your meeting. Here are 7 things to do before you hold your next meeting.
Expert Author: Craig Harrison | Category: CRM You may think customer service requires a huge capital outlay: expensive training, high-falutin' CRM software, and thousands of dollar in expenditures Nonsense! The most important parts of customer service are free.
Expert Author: Craig Harrison | Category: CRM In today's world customers long to be heard, to be understood and to feel others care about them. Help customers feel connected! Show them you care. Treat them as if they're the most important people in the world.
Expert Author: Craig Harrison | Category: Management Brainstorming sessions rely on the reality that when multiple brainpower is applied the results are greater than the sum of their parts. You will generate great results from the blend of talent, experience, ideas and perspectives that naturally result from giving everyone equal footing and freeing them of the usual restrictions of time, structure and rules.
Expert Author: Craig Harrison | Category: Sales Objections offer valuable insights into clients' concerns, fears and values. Once you understand these you can tailor your responses accordingly and thus sell more effectively.
Expert Author: Craig Harrison | Category: Sales Questions are cues to customers. They uncover customers' needs and wants, their fears and frustrations. They'll tell you all you need to know to formulate your sales approach. Read, to know how good are the questions you are asking?
We need to know how our customers regard us. Are customers clear about who we are and what we can do for them? Go Google yourself to find out how are you known in the Marketplace.
Expert Author: Craig Harrison | Category: Workplace Nowadays, every job description emphasizes on having excellent Communication Skills. Negotiating effectively is the Key to Success. Read, to learn to speak the language of win-win.
Expert Author: Craig Harrison | Category: Sales The reality of business is that customers want to be sold. They love to buy for their own reasons. Not manipulatively bombarded with sales pitches but intelligently suggested with logical purchases that further their goals. Up-selling and cross-selling are two sales techniques used by professional sales and service staffs to increase sales. Are you making the most of your suggestive selling?
Expert Author: Craig Harrison | Category: Management In today's meetings you may have no idea the constellation of characters that you're meeting with. Use this article as your guide to the crazy cast of characters you're likely to encounter in your meetings.
We're surrounded by examples of great, and not-so-great, teamwork. True teamwork takes time and a willingness to contribute to greater good of the team. You too are a part of a variety of teams. How well you work together tells how successful you are. Are you teaming with success?
Expert Author: Craig Harrison | Category: Workplace Are you on the same page with your customers? If not, perhaps there's simply a page missing. A page you design to help merchants, customers, clients and even co-workers speak the same language, use the same terms and communicate the same meanings.
Learning, remembering and properly pronouncing other peoples' names is more than just good manners, it's good business, smart sales and service. It is a great first step to building solid relationships built on trust, respect and admiration since it makes the individuals feel special and respected.
Expert Author: Craig Harrison | Category: CRM Words have the power to create trust, allegiance and commitment in customers and clients. The body language, eye contact and gestures reinforce the sentiment being expressed verbally. The thoughts and care behind the words give them a magical power.
Expert Author: Craig Harrison | Category: Workplace Stress abounds today's work environment-moody bosses and co-workers, repetitive tasks and unpredictable market pressures. Humor can help maintain a healthy balance between the pressure and seriousness which comes from high stakes jobs and a competitive marketplace.
Expert Author: Craig Harrison | Category: Workplace Although humor in the workplace can have beneficial effects, yet not all humor is good humor. However the challenge is to interject appropriate humor and fun into our serious jobs without hurting others or seriously undermining the company.
Expert Author: Craig Harrison | Category: Sales There are two types of people in world: Those who make it happen (demonstrating this bias to action) and those who let things happen to them. Peak performers and high achievers have a bias to action. Make sure your service staff and sales professionals are from this group.
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