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Lively Listening: Nine Simple Rules

Expert Author: Helen Wilkie | Category: Communication Training
Submitted: 2008-01-12 | Word Count: 388 | Views: 5

Listening is underrated and underused, but it is one of the most important communication skills. Good listeners are valued by those with whom they interact. These nine simple steps will help you become an effective listener.

Employee Morale, Employee Retention and Common Civility

Expert Author: Helen Wilkie | Category: Human Resource
Submitted: 2008-01-05 | Word Count: 711 | Views: 59

Employee retention is an ongoing challenge in today's workplace. Employee reward programs are an integral part of the solution, but the root cause of morale problems can easily be addressed with no financial outlay at all.

Holding Effective Meetings: Nine Simple Rules

Expert Author: Helen Wilkie | Category: Management
Submitted: 2007-10-20 | Word Count: 754 | Views: 57

Business meetings are a fact of life, but too many of them are conducted inefficiently and simply waste everyone's time. This article provides nine simple rules for holding effective meetings.

If You Want Good Answers, Ask Good Questions

Expert Author: Helen Wilkie | Category: Workplace
Submitted: 2007-10-06 | Word Count: 418 | Views: 30

Asking questions is a great way to get the information you want or need, but not if you ask the wrong questions. This article illustrates how to ask good questions to get good answers.

Briefing Notes Keep Everyone 'In The Loop'

Expert Author: Helen Wilkie | Category: Writing And Speaking
Submitted: 2007-09-29 | Word Count: 508 | Views: 15

Keeping senior management informed on various projects and other business activities can be a challenge, because their time is at a premium. Briefing notes are the answer. This article provides an overview of the structure of a briefing note and how to write one.

Presenting Ideas Effectively: Speak To The Audience's Interests

Expert Author: Helen Wilkie | Category: Public Speaking
Submitted: 2007-09-22 | Word Count: 553 | Views: 40

Presenting your ideas persuasively takes a bit of work. The first thing you must do is figure out how to frame the problem, and your solution, in terms that are clearly in the interests of the people you are trying to persuade. This article will help you decide on your best approach.

Take Responsibility for Your Own Communication and Take Back Your Power

Expert Author: Helen Wilkie | Category: Training Development
Submitted: 2007-09-13 | Word Count: 563 | Views: 11

Taking responsibility for your own part of communication at work can actually empower you. This article give you specific ideas for reclaiming your power at work through more responsible communication.

In Communicating At Work: Keep It Simple

Expert Author: Helen Wilkie | Category: Workplace
Submitted: 2007-09-07 | Word Count: 434 | Views: 14

Whether we're talking about sales conversations, meetings, e-mails or other written messages, presentations or reports, if we want to improve communication at work, we need to learn to keep it simple.

Benchmarks In Presentations: Is This Good, Bad or Indifferent?

Expert Author: Helen Wilkie | Category: Presentation
Submitted: 2007-09-03 | Word Count: 394 | Views: 99

Benchmarks in presentations are essential tools to help your audience understand the impact of information. They help people decide whether a stated fact is good, bad or indifferent.

Business Meetings: Who to Invite

Expert Author: Helen Wilkie | Category: Business
Submitted: 2007-08-25 | Word Count: 424 | Views: 1

A major reason business meetings fail is that the wrong people are in attendance. Here are some questions to ask yourself in deciding who to invite to your business meeting.

How to Write a Business Letter - The Eight Component Parts

Expert Author: Helen Wilkie | Category: Writing And Speaking
Submitted: 2007-08-23 | Word Count: 416 | Views: 39

A well constructed business letter has eight component parts. Here they are.

Presentation Skills: your secret career weapon

Expert Author: Helen Wilkie | Category: Presentation
Submitted: 2007-08-18 | Word Count: 455 | Views: 141

If there's one skillset that can help you position yourself for career success, it's presentation skills. That's because in today's highly competitive workplace, it's not enough just to be competent - you need to be seen to be competent. And the best way to do that is to present as often as you reasonably can to as many appropriate audiences as possible. To do this successfully, of course, your presentation skills must be at least better than average.

Constructive Criticism Can Be More Valuable than Praise

Expert Author: Helen Wilkie | Category: Human Resource
Submitted: 2007-06-24 | Word Count: 525 | Views: 47

We all know people like to be praised. But constructive criticism is also valued because it helps someone improve --- which can actually make it even more welcome than praise.

Networking: admit you don't know

Expert Author: Helen Wilkie | Category: Business Networking
Submitted: 2007-04-21 | Word Count: 523 | Views: 138

Networking question: why do we think we should be experts in everything? If we acknowledge our ignorance on a given topic, we open up the possibility of learning.

Influence: The Ultimate Workplace Advantage

Expert Author: Helen Wilkie | Category: Workplace
Submitted: 2007-04-13 | Word Count: 558 | Views: 39

Knowing how to exert influence is a valuable skillset in today's workplace. In this article, Helen Wilkie gives a simple example of how you can use the Laws of Influence to your advantage.

How Well Will You Score In This Short Grammar Quiz?

Expert Author: Helen Wilkie | Category: Writing And Speaking
Submitted: 2007-03-31 | Word Count: 379 | Views: 129

Grammatical errors can do terrible things to your professional credibility. See how many of these common mistakes you can correct.

On My Own Time? What Time?

Expert Author: Helen Wilkie | Category: Education Online
Submitted: 2007-03-23 | Word Count: 751 | Views: 33

Proponents of e-learning often cite as an advantage the fact that people can take the training at their desks, on their own schedule. The problem is everyone is so busy that it's difficult to find the time. There are other disadvantages to learning at your desk.

Is This Poor Communication? Yes!

Expert Author: Helen Wilkie | Category: Writing And Speaking
Submitted: 2007-03-17 | Word Count: 420 | Views: 82

Using self-directed questions and answers in place of straightforward factual statements is an annoying new trend, and it's just poor communication.

For New Managers, Conventional Management Training Doesn't Fit

Expert Author: Helen Wilkie | Category: Training Development
Submitted: 2007-03-09 | Word Count: 511 | Views: 29

When it comes to management training, one size does not fit all. New and recently appointed managers need a different type of management education.

The Business Letter: Still A Valuable Communication Tool

Expert Author: Helen Wilkie | Category: Business
Submitted: 2007-03-02 | Word Count: 491 | Views: 48

The letter has traditionally been the central vehicle for written messages in the world of business. In fact, it still is. Even today, in spite of the continuing growth in e-mail, text messaging and other technologies, when we want to send important information in writing to people outside our companies or organizations, the business letter is still the best choice.

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