Expert Author: Alan Zimmerman | Category: Success In the movie, "A League of Their Own," the baseball coach talked to his dispirited team, saying, "Of course it's hard. If it wasn't hard, everybody would do it!" That's the way it is with success. It can be hard. But there are four sure-fire ways to achieve success at almost anything every time without failure.
Expert Author: Alan Zimmerman | Category: Management When it comes to customer loyalty, nothing is more important than the trust you develop with your customers. Research from Texas A and M University says if customers see you as being trustworthy and reliable ... and if customers see you fulfilling your promises... then they will become enthusiastic customers for life.
Expert Author: Alan Zimmerman | Category: Leadership It's like the little prospector who walked into a saloon, wearing clean new shoes. A big Texan said to his friend standing at the bar, "Watch me make this dude dance." He walked over to the prospector and asked, "You're a foreigner, aren't you? From the East?"
Motivation is not enough. If you motivate an idiot, all you have is a motivated idiot. Education alone is not enough either. Many "educated" individuals achieve very little on or off the job. They know what to do, and they know how to do it. The problem is they're not motivated enough to do much about it.
If you're a manager, you can't afford to have negative, non-performing employees on your payroll. 3M discovered that. When management laid off the bottom 10 per cent (their poorest performers) at one facility -- their productivity skyrocketed up 18 per cent. When they laid off another 10 per cent (the next poorest set of performers) -- productivity went up another 4 per cent. 3M learned that negative employees not only produce less, but they also they cost more.
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