Employee surveys and customer surveys enable businesses to gather important information, perceptions and insight from employees, customers and other groups (e.g. suppliers, shareholders, members, etc.) and then make better, more informed decisions. Surveys are the most effective way to quickly gather anonymous or identified feedback and suggestions from large numbers of people.
High levels of voluntary employee turnover is very costly. Exit interview surveys, employee retention surveys and employee turnover surveys identify the causes of employee attrition and identify ways to significantly increase employee retention.
Expert Author: Howard Deutsch | Category: Sales Conducting a sales force survey or a sales force opinion survey is a highly effective way to learn about what is causing your company's sales force to fall short of their sales potential, and what is causing sales force attrition.
For organizations that want or need to become significantly more profitable and competitive, one of the best and most cost-effective things they can do is to conduct organization-wide 360 leadership surveys. At most organizations, people are their most important and most costly asset. Strengthening leadership across the organization significantly elevates the performance of all employees.
Employee benefits are a key driver of employee satisfaction and engagement. Employee benefits surveys enable company benefits administrators and benefits firms to design better benefits programs that are based on feedback from employees.
Employee satisfaction surveys and employee engagement surveys provide business leaders with information and insight for making better, more informed decisions. Conducting an employee survey is very cost effective, providing a strong payback when the survey results are acted on. A good survey company can help you get the survey done quickly and cost effectively.
Expert Author: Howard Deutsch | Category: Business Providing quality and customer service excellence is a great way to increase competitiveness and profit. Customer satisfaction surveys and employee satisfaction surveys are cost-effective ways to identify how to achieve quality and customer service excellence.
Boosting employee engagement and employee satisfaction is one of the most effective ways to significantly increase profit. The best way to assess employee engagement and employee satisfaction is to conduct employee surveys that identify the causes, and what can be done to eliminate low employee satisfaction and employee engagement.
Expert Author: Howard Deutsch | Category: CRM Increasing IT Help Desk customer satisfaction and IT Help Desk performance will increase the performance of your organization’s employees and your bottom line. It can also reduce pressure from IT customers on CTOs, CIOs, IT Help Desk and other IT managers. This article discusses how to increase IT customer satisfaction and the benefits your organization will achieve.
Are you getting your money’s worth for the property taxes you are paying for? Does your city’s or town’s mayor or city manager and council have an accurate understanding of how the majority of residents feel about the services they receive and about important issues? Are the municipal services provided by your city or town effective? This article presents the best way for your city or town to learn from residents about their satisfaction with services and important issues, conducting municipal opinion surveys (community opinion surveys).
Expert Author: Howard Deutsch | Category: Management This article is about the visible and hidden costs of ineffective IT Support and IT Customer Service, including how IT managers can assess customer satisfaction, and the impact of ineffective customer support. The article also presents some of the negative comments received in an IT Customer Satisfaction Survey, demonstrating the impact of ineffective IT customer support on IT customers. How effective is your organization’s IT customer support, how is it impacting your employees and customers and how do you know?
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