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"Sales Training" Article "Sales Training" artikel
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Selling with Success - Gaining Rapport Sælger med succes - Opnå Rapport

By Expert Author: Nickolove Lovemore Ved ekspert Forfatter: Nickolove Lovemore
View Summary | Submitted: 2006-09-22 | Word Count: 936 words | Views: 111 view(s) Vis Resumé | Forelagt: 2006-09-22 | Ordoptælling: 936 ord | Views: 111 se (s)
Nickolove Lovemore
Gaining rapport is perhaps the single most important element to selling with success. Vinder rapport er måske det vigtigste element til at sælge med succes. Without rapport your chances at making a sale are slim to none. Uden rapport dine chancer ved at gøre et salg er slank til ingen. Rapport is created from your first point of contact with a potential client and so one easy way to gain rapport is through the use of your client's name. Rapport er oprettet fra din første punkt i kontakt med en potentiel kunde og så en nem måde at få rapport er gennem brug af din kundes navn. Hence: Derfor:

o Get to know your clients name, o Få at vide, dine kunder navn,
o Use your client's name, o Brug din kundes navn,
o Remember your client's name, and o Husk din kundes navn, og
o Use your client's correct title. o Brug din kundes korrekte titel.

Sounds easy doesn't it? Lyder nemt ikke det? Yet how often is this done in practice? Men hvor tit sker dette i praksis? I once accompanied my sister-in-law in Barbados to a new gym she wanted to check-out with a view to perhaps joining it. Jeg gang ledsaget min svigerinde i Barbados til et nyt fitnessrum hun ønskede at check-ud med henblik på måske at slutte det. I'm a qualified Personal Trainer and so she, or rather my brother, wanted my expert opinion. Jeg er en kvalificeret personlig træner og så hun, eller rettere min bror, ville mine ekspertudtalelsen. I introduced myself to the Manager who then proceeded to spend the next minute or so asking me if I was called anything other than "Nickolove" even though I had indicated that was the name I preferred to be called. Jeg forelagde mig til Manager, der efter planen skulle tilbringe det næste minut eller så spørger mig, hvis jeg blev kaldt andet end "Nickolove" selv om jeg havde oplyst, at det var navnet jeg foretrak at blive kaldt. I wasn't even the main client! Jeg var ikke engang den vigtigste kunde! So you can imagine how impressed I was with her sales skills. Så du kan forestille mig, hvordan imponeret var jeg med hende salg færdigheder. (The gym didn't pass muster with me either.) (Gymnastiksalen ikke passere mønstre med mig enten.)

There are exceptions to using a person's real name. Der er undtagelser til brugen af en persons rigtige navn. One of my friends is called "Tifsihit". En af mine venner kaldes "Tifsihit". She is a beautiful individual and I wanted to honour her by using her full name and I tried to do so. Hun er en smuk person, og jeg ønskede at ære hende ved at bruge hendes fulde navn, og jeg forsøgte at gøre det. However, she politely informed me that my efforts resulted in saying something rude and that she was happy to be called "T" - an abbreviation used by most of her friends. Men hun høfligt meddelt mig, at min indsats resulterede i at sige noget uhøflig, og at hun var glad for at blive kaldt "T" - en forkortelse benyttes af de fleste af hendes venner. I humbly acquiesced. Jeg ydmygt samtykkede.

Sometimes we meet individuals whose names we later or promptly forget. Nogle gange vi mødes personer, hvis navne vi senere, eller hurtigt glemmer. How many times has this happened to you? Hvor mange gange er dette sket med dig? Do you ask the person their name again? Vil du bede den person, deres navn igen? In many cases people are reluctant to ask a person's name the second or third time around. I mange tilfælde folk er tilbageholdende med at spørge en persons navn, andet eller tredje gang rundt. However, the irony is, people don't mind being asked their name. Men det ironiske er, at folk ikke har noget imod at blive spurgt om deres navn. It shows that you are interested in them and people generally respond favourably to this. Det viser, at du er interesseret i dem, og mennesker generelt reagerer positivt på dette.

When you are talking to a customer, address them by name and use their name during the conversation. Når du taler med en kunde, adresse dem ved navn og bruge deres navn under samtalen. You don't have to overdo it but when people hear their names mentioned it helps to make them feel that they are being spoken to as an individual rather then just anyone or everyone. Du behøver ikke at overdrive det, men når folk høre deres navne nævnt det hjælper at få dem til at føle, at de er ved at blive talt med som en individuel plan frem for blot at nogen eller alle. It helps to give them confidence that you are seeking to address their individual needs. Det hjælper at give dem tillid til, at du søger at løse deres individuelle behov.

Many people say that they can't remember names. Mange mennesker siger, at de ikke kan huske navne. Just saying this helps to reinforce this negative and false belief. Bare sige dette medvirker til at forstærke denne negative og falsk tro. The truth is, unless you have a medical condition that affects your memory, you have a perfect memory and, with a little effort, you can remember the names of a roomful of people if you so desired. Sandheden er, medmindre du har en medicinsk tilstand, der påvirker din hukommelse, du har en perfekt hukommelse, og med en lille indsats, du kan huske navnet på et lokale fuldt af mennesker, hvis du så ønske.

One technique that helps me to remember a person's name is for me to ask a person to spell their name for me, especially if it is somewhat unusual. En teknik, der hjælper mig til at huske en persons navn er for mig at spørge en person til at stave deres navn for mig, især hvis det er lidt usædvanligt. When a person spells their name I can actually see the letters and this makes it easier for me to recall. Når en person staver deres navn, jeg kan faktisk se bogstaverne og dette gør det lettere for mig at minde om.

I am also unashamed at repeating a person's name a few times until I get the pronunciation right (or not as in the case of Tifsihit!). Jeg er også ugenert på at gentage en persons navn et par gange, indtil jeg får udtalen ret (eller ikke som i tilfældet med Tifsihit!). This repetition also helps me to remember their name. Denne gentagelse også hjælper mig med at huske deres navn.

I also like to discover the meaning of names. Jeg vil også gerne opdage betydningen af navne. I meet many people with exquisite sounding names and I'm always curious as to their meaning. Jeg møder mange mennesker med udsøgte klingende navne, og jeg er altid nysgerrig med hensyn til deres betydning. Even common names have interesting meanings. Selv almindelige navne er interessante betydninger. Take the name "Stephen". Tage navnet "Stephen". I discovered only this weekend that the name Stephen is of Greek origin and means 'crown'. Jeg opdagede kun denne weekend, at navnet Stephen er af græsk oprindelse og betyder 'krone'. Knowing what someone's name means is another way of engraving that person's name into my memory. Vide, hvad en persons navn betyder, er en anden måde at gravering, at personens navn i min hukommelse. It also creates a natural focal point for light conversation which adds to building rapport. Det skaber også et naturligt knudepunkt for lyset samtale, der tilføjer, at bygningen rapport.

There are many excellent resources on the market to help you develop your memory. Der er mange gode ressourcer på markedet for at hjælpe dig med at udvikle din hukommelse. I highly recommend choosing one of these resources if you want to dramatically improve your memory and your ability for remembering names. Jeg anbefaler at vælge en af disse ressourcer, hvis du vil dramatisk forbedre din hukommelse og din evne til at huske navne. It's too lengthy a discussion for this article. Det er alt for lang en debat om denne artikel.

Finally, use a client's correct title. Endelig vil bruge en kundes korrekte titel. Many times I receive correspondence addressed to "Mr Nickolove Lovemore" or sometimes I receive calls asking to speak to "Mr..." Mange gange jeg modtage korrespondance til "Hr. Nickolove Lovemore" eller nogle gange jeg modtage opkald beder om ordet til "Mr. .." What is really irritating about this is that, in many cases I have actually spoken to the person sending the correspondence and there is no way you could mistake the sound of my voice for that of a man. Hvad der virkelig er irriterende ved dette er, at i mange tilfælde er jeg faktisk har talt med den person, du sender den korrespondance, og der er ingen måde du kunne tage fejl af lyden af min stemme for, at en mand.

I remember a situation where I received a letter from a real estate agent I had been dealing with who fell foul to this error. Jeg kan huske en situation, hvor jeg modtog et brev fra en ejendomsmægler, jeg havde været der beskæftiger sig med, der faldt fejl til denne fejl. When I pointed out that my title should be "Ms" and not "Mr" I was told that they assumed "Mr Lovemore" was the decision-maker and so had addressed the letter accordingly. Når jeg påpegede, at min titel skal være "Ann" og ikke "hr." Jeg fik at vide, at man antog, "Hr. Lovemore" var beslutningstager og så havde rettet bogstav i overensstemmelse hermed. That went down like the proverbial lead weight. Det gik ned som den berømte føre vægt. How chauvinistic! Hvordan chauvinistisk! I was the individual to whom they always spoken to and yet it was assumed that I, a lowly female, was incapable of making a decision about a financial contraction of this magnitude even when a "Mr Lovemore" had never been mentioned. Jeg var den person, de altid talt med, og alligevel blev det antaget, at jeg, en lavt kvindelige, var ude af stand til at træffe en afgørelse om en finansiel sammentrækning af denne størrelsesorden, selv når en "hr. Lovemore" aldrig havde været nævnt.

Getting a client's title wrong is a sure way to alienate them so if you are unsure about a client's title simply ask them. Kom godt i en kundes titel forkert er en sikker vej til at fremmedgøre dem, så hvis du er i tvivl om en kundes titel blot spørge dem. If this is not possible then circumvent this problem by not using a title at all. Hvis dette ikke er muligt derefter omgå dette problem ved ikke at bruge en titel på alle.

There are many hurdles to overcome with regards to building rapport. Der er mange forhindringer at overvinde med hensyn til opbygning af rapport. Get your client's name right and you will sail over the first hurdle and be one step closer to selling with success. Hent din kundes navn rigtigt og du vil sejle over den første forhindring og være et skridt tættere på at sælge med succes.
About the Author/Author Bio Om Forfatter / Author Bio

Nickolove Lovemore is a Life and Success Coach and a NLP Practitioner. Nickolove Lovemore er et menneskeliv og succes Coach og en NLP Practitioner. Please visit http://www.SuccessAccesories.com for information regarding new program - Selling with Success. Besøg http://www.SuccessAccesories.com for oplysninger om nye program - Salg med succes.

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Are you worried about whom you'll sell today so you can feed your family tomorrow? Er du bekymret over, hvem du skal sælge i dag, så du kan foder din familie i morgen? Are you jealous of the top producers who are getting phone calls from new prospects every day? Er du jaloux på toppen producenter, der får telefonopkald fra nye kundeemner hver dag? Wouldn't you love to come to the office and find your mail box full of messages from potential clients? Ikke ville du elske at komme til kontoret og finde din mail boks fyldt med beskeder fra potentielle kunder?
Imagine you make an announcement to a friend you're going to take a vacation in a couple of weeks. Forestil dig, at du gør en meddelelse til en ven, du vil finde en ferie i et par uger. Your friend gets excited and asks, "when are you planning on leaving?" Din ven bliver glade og spørger, "hvor er du planer om at forlade?" Your reply, "I don't know". Deres svar, "jeg ved ikke". She asks, "where are you going"? Hun spørger, "hvor skal du hen"? Again you reply, "I don't know". Igen du svar, "jeg ved ikke". Now I know you would never decide to go on vacation without first making a plan. Nu ved jeg, at du aldrig ville beslutte at tage på ferie uden først at foretage en plan.
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