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Customer Service Related Tags: Business, Internet And E-Business, live support, Ecommerce, live chat software, live chat, customer support, CRM, online service, tips, waiter training, dining room customer service, restaurant evaluations, menu, waitstaff

Don't Eliminate the Middle Man Add One! - Today, there are situations when we actually add a "middle person" instead of eliminating one for increased service efficiency. If it's cost-effective and demand is high, then proper market positioning will make it a worthwhile endeavor. For example, my sister just informed me of a food delivery service in New Mexico that will let you choose one out of many different food outlets (all types of ethnic/fast food)- and then guarantees delivery within a specific time period. This not only gives the customer assurance of reliability, but more choices for dining take -out style. Customer Service is Now Customer Care - As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a "customer care" representative would be available shortly. At that moment, I realized it's finally catching on everywhere. With aging baby boomers, world events and additional pressures in today's society; it is "customer care" that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a "servicecare" economy. Service Equals Performance Equals Service - Service can be described as a "performance" of some kind involving two parties whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment. The value of the Service depends on the personal experience of the benefactor. Restaurant Scheduling for Success - from Richard Saporito's e-book-How to Improve Dining Room Service- - This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests. Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business. There should be a system whereby the staff shift availability days can be communicated in writing to the person who makes up the schedule. A simple staff shift availability sign-up sheet posted conspicuously will do. There was a schedule maker from one of my past restaurants who asked for shift requests on little pieces of paper. The main point is that constant communication with the staff while staying abreast of their available work shifts will facilitate the scheduling process immensely. How to Boost Your Online Business by Interacting with Visitors - Running an online business means depending on website visitors and online sales. Online businesses usually try to replace every possible interaction among the seller and the buyer with automated functions. They try to provide customers with functionalities to search through products, change their attributes, inform themselves of features, add products to virtual shopping baskets and at the end - automatically check out and pay. The whole process is dependent upon the credibility of your company in your customers' eyes, their ability to find the desired product and make the purchase decision using the available information. Greet Your Online Visitors With One Big 'HELLO' - Let's assume that you have a website and you are using it only for statically presenting your company, while running your offline business runs smoothly. Recently you read an article about Online Live Chat Support, and now you ask yourself: Why should I put extra effort into serving my online visitors? The story goes like this: If you were your customer, where would you search for information about some type of products, services or companies? On the internet perhaps? That is also the place where your customers probably search for information about your company and products. Problems With Availability Of Time? - Many companies do want to interact with online customers and use their feedback, but they lack the personnel or time to do that. It is really important to have the will, anything else can be settled out. If you are one of those, read further and you might get some ideas. New Company? Boost Your Credibility And Trust! - It is very hard to be "the new guy in the block", since in most of your interactions you will have to try leave good first impressions. Watch Your Mouth! - Internet users are very autonomous and self-directed people. With this in mind, you will have to echo those character traits and use the right tone of voice to fit with them. More Heads Are Better Than One - No matter how you are looking at things, if another person looks - he will see them differently. So, to be sure you are doing the right things on the right way, you should not only think systematically yourself, but also provide channels to get feedback and other opinions. "The manager of one car-service company phoned all his daily customers after the working time to make sure they were satisfied with the service and to ask them if they could have done something better. Angry Customers - What Can We Do With Them - "You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. All is well when it ends well. And until it ends be sure not to panic; no matter how bad it looks. Your customers only want you to do your best when they complain. They can see things that you might miss and every complaint will give you insight on how to improve your business. Is there an ebook in you? - For anyone thinking about writing an ebook, the first step requires sitting down to determine your interests and passion. You should already have a niche market in mind before you start and your ebook has to offer much more than an offline book. The Golden Rules Of Customer Service - Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? The answer is killer customer service! Here are some of the secrets that have made McDonalds the success it is today! Service with a Smile "Hi, Welcome to McDonalds! May I take your order?" Got a new prospect? Welcome him to your business. Introduce yourself and tell about your services in e-mail. Let your customers get to know you. Warning: Don't Let Your Business Become a Commodity - The first question every potential customer, client, patient, etc. should ask when shopping for products or services is, "Why should I chose to do business with you over one of your competitors?" This question is so basic, so reasonable, so simple... a complete "no-brainer" for anyone in business, right? Wrong. Very few business owners and entrepreneurs can articulate this, even if they "know" the answer intuitively! How To Make A Better Impression On The Telephone - No matter who you are or what you do, your voice reveals a lot about you. Studies have shown that your vocal qualities account for 84 percent a person's impression of you on the telephone. To have a more likeable and confident telephone voice, follow any or all of these five quick tips. 1. Taxpayer Advocate - Customer Service at the IRS - Every business has a department that deals with complaints from customers. At the IRS, this department is known as the taxpayer advocate office. Advocating for You The purpose of the taxpayer advocate office is to provide taxpayers with a friendly source to handle customer service issues. The office is run independent of the IRS and has offices at every IRS center in the nation. The taxpayer advocate has a stated goal of resolving your problem with the IRS in seven short days. It doesn't always happen, but it is a nice goal. The taxpayer advocate has a surprising amount of power. The advocate agents can rifle through the IRS computers at will, which makes them great at locating filings the IRS claims never occurred. Customer Service Strategies on eBay - Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you. Customer service strategies on eBay start by providing an accurate product description. Displaying clear pictures and describing any imperfection shows the buyer what to expect. It's much better for customer satisfaction if the buyer receives a product in better shape than he expected than if you oversell and disappoint your customer. How Important Are Your Employees(R) - Most businesses invest in marketing and advertising each month but overlook another vital investment that they are already making. That investment is their employees. I've said before that your employees can make or break your company, and recently I ran into a very poinient example of that fact. Customer Service Training Tips - Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee's, these companies do not give their workers enough incentive to be customer friendly, and they don't seem to insist their employees use the customer training tips that are provided during their training. Businesses always supply new employees with their own customer service training tips in the beginning but they seem to forget them after being employed for awhile. Maybe stores and businesses should make their employees go through a refresher course and re-learn the customer service training tips that were given to them in the beginning. Customer Service Style: The Icing On Your Customer's Cake - Whatever kind of customer service you offer - whether big or small, expensive or cheap, large-scale or small - do it with style. Style means doing things in your own special way -- with confidence, charisma, and class. Here are 7 ways to put on your own style. 1. Put A Smile On Your Face And You'll Put A Smile On Theirs. Service with a smile is something of a clichÃƒ(c). But if you want to make people love your service, then do it with a sincere smile. The word "sincere" comes from the Latin "sine cire" meaning without wax, ie not false. A sincere smile makes people feel welcome, reassures them and leaves them with a pleasant glow. 2. Create Living Theatre.

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